Level 2 Accredited
Effective ASB Case Management Principles

 This accredited course in association with LBL Skills covers some of the golden threads of case management, as well as reflecting on the key considerations and actions required at all five stages of case management.

SIX HOURS LEARNING TIME

Level 2 Accredited - Effective ASB Case Management Principles

Based on Janine’s best selling book, this course is essential for all officers managing ASB cases. It covers some of the golden threads of case management, as well as reflecting on the key considerations and actions required at all five stages of case management, which ensure cases are dealt with decisively and effectively, with the overall objective of resolving the ASB for the resident or communities suffering. It busts many of the common areas of myth and challenge that prevent cases from progressing, gathered from Janine’s experience of working with thousands of practitioners and organisations.

Specifically, learners will explore:

  • A focus on the golden threads including the ASB policy and procedure, partnership working, supporting the victim and case file recording
  • The definition of ASB and how to apply this in practice, managing expectations and the difference between ASB and crime
  • How to effectively manage neighbour disputes
  • How to assess risk and vulnerability, including how to identify the most appropriate response
  • Conducting effective investigations, including complainant interviews, wider investigations and interviewing the person causing the harm
  • How to decide whether there is enough evidence to take action and the most appropriate action to take
  • Best practice for monitoring and closing an ASB case

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