Introduction to Case Management Principles



Time: 9:30 – 12.30

Duration: 3 hours 

Delivery: Online via Teams


Availability: 16 in stock

Categories: ,

This course is delivered by our associate and expert in ASB case management, Jack Madge.

An essential for all frontline practitioners this course walks the learner through the key principles of case management, from point of opening a case to closure. Based on the principles found in Janine’s top-rated textbook, it uses a case noise related case example to bring the theory to life.

Who is this course for? All front-line officers, whether working in Housing, Local Authority or Policing, as well as line managers wishing to benchmark their current approach with best practice.

Learners will explore;

1) The golden threads of case management, including ASB policy, partnership working, support for parties and case file recording.

2) The report stage: how to accurately triage and assess reports, prioritising based on severity and reporting to others.

3) How to investigate effectively, including interviewing the reporter and action planning, identify sources of further investigation and confidently interviewing the alleged perpetrator.

4) How to assess the evidence to decide whether the necessary standard of proof has been met and how to determine the best course of action.

5) How to monitor and close a case effectively.


This course is the perfect complement to our Intro to the ASB, Crime and Policing Act 2014 session, combining to deliver a complete package of essential knowledge for front line officers.

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