Supervising ASB Cases

£99.00


Date:
22.05.24

Time: 9:30 – 12.30

Duration: 3 hours 

Delivery: Online via Teams

 

Availability: 12 in stock

Categories: ,

Delivered by Katy Anderson, this course is aimed at supervisors and managers who advise and guide case officers.  It is designed to provide the knowledge and confidence required to identify and manage risk and create effective action plans so that cases are dealt with consistently and effectively.  This will include how to robustly review cases with officers and assist them in action planning, exploring some of the most common reasons why a case of ASB becomes ‘stuck’ and the main challenges of managing ASB.   

 Delegates will also consider bias and assumption and how to use professional challenge appropriately.  

 The course will also cover the main areas that cause the most dissatisfaction and service complaint and how to improve these through effective casework. 

 Specifically, learners will explore; 

  • The frameworks to put in place to ensure that officers can act confidently and decisively in ASB cases, that risk is identified and managed, and that cases are dealt with consistently and effectively.
  • How to assist officers in action planning, including exploration of some of the most common reasons why a case of ASB becomes ‘stuck’:
  • Recognising when a case has been wrongly categorised as ASB.
  • Recognising when a case needs escalating.
  • Identifying other agencies to engage
  • Ensuring that risk and vulnerability has been appropriately identified, reviewed and mitigated.
  • Using professional challenge to ensure that bias and assumption is not influencing the officer’s perceptions and actions in a case.
  • Understanding the options for escalating concerns to other agencies, including their regulatory frameworks
  • Recognising the challenges of managing ASB cases and the processes and actions that can support officers and improve job satisfactions, resilience and retention.
  • Areas that cause the most dissatisfaction and service complaint – how to improve these through effective casework.
  • Creating a continuous learning environment

 

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